FREQUENTLY ASKED QUESTIONS
Here are the necessary steps:
1. Choose your sizing and color.
2. Click “Add to my cart”.
3. Simply check your cart out on the cart icon on the right upper conner of your device.
4. Everything will be straight forward from there such as: Contact Information/ Payment.
5. Emails and SMS(s) will be sent as a confirmation to your order
6. We will then prepare and ship your purchase ASAP
Our support team is always happy to guide you at any step!
Please refer to the page Track my Order on our site and enter the Tracking Number which will be sent to you later on.
Please note that it can sometimes take up to 10 business days for your tracking information to start updating after your order has been shipped. Please don’t be alarmed, your order is on its way!
If your item was not arrived within 60 days, please Contact Us, we will help you track your item down!
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. HOWEVER, duties and taxes are calculated and changed by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes and any other charges that your country chooses to impose for the import.
How much will customs charges be for my country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from case to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges might be for your order.
That is a absolutely AMAZING idea! I would love to see you wearing your own design, just simply sent the designs over and we are happy to complete it for you! Please Contact Us for further instruction!
Some our products are made in China as we want our products to be affordable to everyone. By placing our factory in China, we are able to reduce the labor cost while maintaining the high level of skill, the materials are cheaper and the shipping costs are also be reduced significantly. If we are to place our facility in the United States, in the State of Hawaii in particular, the price will went up to 1.5 times. Therefore, please do not be surprised if you order(s) is coming from China, it is just a place, Chinese labor is very skillful and the product quality remains the same if not better!