REFUNDS & RETURNS
If there is an issue with the order you receive, please contact us via email: [email protected] One of our representatives will be happy to help make things right within 30 days of receiving your order.
If your order is deemed ‘lost’ by our shipping carrier, we will dispatch a replacement to you at our expense or offer you a full refund.
All of our products are made to order. If you wish to cancel or amend your order, please send us an email ASAP after ordering. You can edit your order at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as two hours or twelve hours depend on our production condition at that time.
Once your order has gone to production, we can’t cancel your order, you may be eligible for a replacement depending on the situation.
Your item is eligible for return if at least one or more cases listed below happens:
- Package received wrongly against the order.
- Damaged due to delivery: torn, dirty…
- The order is not in the right size, color or style compared to the order.
- Other mistakes caused by us…
If the product you received has any of the above issues, please contact us via email or website with pictures of errors and your order number. Plushies-Shop will refund or exchange an item when the issue is verified to be correct.
Return address: 1312 Dew Bloom Rd, Valrico, FL 33594
Note: Returns are only accepted when the item has not been used or washed and in the same condition that you received it.
When your item qualifies is eligible for refund (see conditions in RETURN POLICY), we will refund for you within 5 business days.
Your refund will be issued to the same credit card or original method of payment that you used to order.
As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.
Shipping costs are non-refundable, you must pay 5% transaction fee. If you receive a refund, the cost of return shipping and transaction fee will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
All products go through a quality control check before being sent to you – But just in case read below!
If the product encounters one of the problems below when you open the package, let us know by taking a picture and email us directly with your order number.
Package received wrongly against the order.
Damaged due to delivery: torn, dirty…
The order is not in the right size, color or style compared to the order.
Other mistakes caused by us…
Once the issue is verified to be correct, we will send you a replacement product
NOTE: Please refer to the size guide. We will not take any responsibility about the size if we made it as your request. In case of shipping the wrong size in comparison with the order we will follow the above policy.